Refund Policy

Last Updated: 4 September 2026

At Smart Online Assests, customer satisfaction is important to us. Because our products are instantly downloadable digital goods, we follow a No Refund Policy once a product has been delivered or accessed.

  1. Why We Don’t Offer Refunds

Our products (including the Beauty Booking Kit and other digital bundles) are delivered instantly as downloadable files. Once a product is purchased, the buyer gains immediate and permanent access to all included content. Because this content cannot be “returned” the way a physical product can, we are unable to offer refunds after delivery.

  1. Before You Purchase

We encourage you to carefully review the product description, included contents, and preview material on our website before completing your purchase. If you have any questions about what’s included or whether the product suits your business, contact us at support@smartonlineassests.com before buying — we’re happy to help you decide.

  1. Technical or Delivery Issues

If you face a genuine technical issue — such as not receiving your download link, a broken file, or a payment error where you were charged but did not receive access — contact us within 7 days of purchase at support@smartonlineassests.com with:

  • Your full name
  • Order number
  • Email address used for purchase
  • A description of the issue

We will resolve valid delivery or access issues promptly, including re-sending files or correcting payment errors. This is not a refund for change of mind — it applies only to genuine delivery or technical problems.

  1. Important Notes

  • Refunds are not provided for change of mind, incorrect expectations, or after files have been downloaded or accessed.
  • We reserve the right to refuse any refund or resolution request in cases of abuse, fraud, or misuse.
  • This policy applies only to purchases made directly through our official website, httpsm://sartonlineassests.com/